How COVID-19 May Affect Fulfillment & Shipping
Due to the current COVID-19 situation affecting the entire nation, we are experiencing an extremely high volume of orders, which may temporarily affect our stock levels as well as shipping turnaround.
We are working with our product manufacturers and suppliers to restock and significantly increase inventory so we can better assist all shoppers for getting all products you need. Our main supplier deliveries will be on Wednesday, Thursday and Friday afternoons, so a great number of products that may currently be sold out or backordered are expected to arrive within the coming days. We will be working to prevent shortages as best as possible going forward.
Please note, due to the greatly increased order volume and size of the orders we are receiving, while we normally are able to ship within 1 business day most times, some orders may be delayed for 3-5 days beyond normal immediate ship times while we are working to get caught up. We are working around the clock as we do during the holiday season to offer the best possible turnaround time and prevent any possible delays, but we ask that you please be patient in the event orders may need slightly longer to ship as this is a situation few stores were prepared for such increase in orders.
Express orders (Overnight shipping or 2 Day Air) will continue to be sent within the day they are placed (or, the following day if too late to ship same day) Monday-Friday, but Ground and USPS orders may be affected by this for a period until we are fully restocked and caught up later this week.
We ask that, when placing your order, to please be sure you have all items you will want at the time you submit the order – though we normally are very flexible to be able to add or remove items once you place your order, however, while dealing with high shipment volume at this time, we will NOT be able to adjust orders at this time after they have been placed. Should you need to cancel your order for any reason, we ask that you please do so within 12 hours of the time the order is placed to ensure we can catch it before it will ship out. Some cancellation requests placed beyond that time frame may not be able to be accommodated, so please notify us as soon as possible at firstname.lastname@example.org if you need to cancel an order for any reason.
Our hearts go out to all who have been affected by this virus directly or indirectly, and we most certainly are hoping that things will be under control and returning to normal again within the coming weeks. If you have any questions or concerns, please do not hesitate to reach out to us via email at email@example.com for general questions, or, firstname.lastname@example.org if you are needing assistance with any orders. Thank you for your consideration during this difficult time for all of us – we hope you all stay safe and healthy, and we will continue to update this information as any changes to our processes occur.