Frequently Asked Questions

How can we help you today? If you can’t find any answers below, you can send us an email so we
can further assist your concern.

Where can I get your items in my local area? +-

Unfortunately, we cannot assist with sourcing the products we sell in your area. As we're just a single-store retailer of the goods we sell and not the manufacturer of anything, we honestly have no idea what other stores carry the same goods outside of our territory here in the Milwaukee area. We can certainly mail you anything that you'd need, however, if you only wish to purchase something that's in your town then you'll have to contact the product manufacturer directly as only they can assist with any details as to whether or not the items are available where you live. One thing to note is that many items we carry are exclusive to only our store or very few stores inside the USA, such as with some of the imported sweets we stock, and sometimes the only way you'll ever be able to try these products is to order them online.

Are all of your products vegan? What about allergens? +-

Yes, everything we sell is vegan! We don't wish to offer anything that contains any animal-based ingredients or that has been tested on animals. Period. We're vegans ourselves, and we have never had any plans to sell anything that is not conforming to vegan standards. You may read an ingredient in a product that sounds like it is not vegan, but trust us, there are many different ways something can be derived or created, so even if something looks like it might not be vegan or you read that the ingredient is from an animal, you can be sure that the derivitive in the product we're carrying is not from an animal source. It is extremely rare that a company ever changes ingredients to make a vegan product non-vegan, but if this were to happen with something we were carrying, we would immediately discontinue the product and no longer offer it in our store.

Regarding allergens, while all of our products are completely vegan, many items we sell are made in facilities that do handle some allergens for other items that may include nuts, dairy, gluten or other such things. If you or the person you're purchasing edible products for has serious allergies to common allergens, we do not recommend purchasing items without contacting us first to find what might be ideal for your needs. For example, even though all our chocolate is dairy-free, much of it is made in facilities that also manufacturer dairy chocolate, so for those with life-threatening allergies to dairy, most chocolate would not be suitable for your needs. We can quickly and easily help to clarify which items you're interested may be suitable for those with serious allergies if you would like to call or email with details on the items you're interested in, so please contact us before ordering if severe allergies are a high concern. We cannot accept responsibility for orders placed that are assumed to be allergen-free if you do not consult with us prior to ordering, and anything containing unwanted allergens that are unusable will need prior authorization before being returned, if they are eligible for return.

Do you have a retail store or are you strictly an online mail-order business? +-

We do allow order pickups at our warehouse in Gurnee, Illinois, during limited hours Monday-Friday for those looking to save on shipping costs. Please email info info@veganessentials.com with questions regarding placing a pickup order and for current hours available to receive orders at our location.

How can I track my order's shipping progress? +-

When your order has been sent you will receive an email confirming that it has been shipped and it will include a tracking link. You can also log into our site at VeganEssentials.com and track your order.

How soon will you send my package from the time I place my order? +-

While most orders ship within 1 or 2 business days, shipping time can be affected by other factors, especially if your order contains refrigerated or frozen food items.

Please note, we do not ship any orders on Saturday or Sunday – we are closed weekends and do not receive any pickups from our shippers on those days, so no orders will be sent on weekends.

I don't want to have my name or information sold to other businesses. What is your policy on this? +-

VeganEssentials.com does not sell your information to anyone. All of your information is kept private and is used only within our business and select partners.

What are your return policies? +-

Unfortunately, we are not able to offer returns or refunds on food items or supplements unless the product can be shown to have a manufacturing defect, the product was damaged during shipping, or the wrong item was received. If you receive a damaged item, please contact us immediately. Click here to read the full return policy.